Mobile Device Options/Support
- All incoming housestaff and newly hired employees (who are being issued a smartphone), will be issued the current model free iPhone
- We are an iPhone only department
- Surgery IS will support the downloading of the Company Portal which will enable UPHS email on your device. They are not responsible for other apps or personal email accounts.
- Surgery IS is not responsible for the backing up and then reloading of iPhone content through iTunes in the event of a phone upgrade.
Mobile Device Problems
- Anyone experiencing problems with their cell phone must report the problem to SurgeryHD@pennmedicine.upenn.edu Please state in the email your cellphone number and make sure to give a contact number where you can be reached. You will be receiving a return email with your ticket number and a Surgery IS staff member will contact you for a resolution.
- Hardware issues related to damage (Ex. cracked glass, water damage, etc.) are NOT supported by Surgery IS but you will be directed to a 3rd party vendor who can assist (at cost of the user).
Lost/Stolen/Damaged Devices
- There are numerous protective cases that can be purchased that will help prevent damage to the phone if dropped.
- The Department of Surgery is not responsible for lost chargers or phones and must be replaced at the expense of the user.
Mobile Device Plan (per month)
- The current UPHS cell phone plan is 450 minutes per user.
- 2gb of data
- Unlimited texting
Transferring your personal number onto our account. NOT FOR INCOMING HOUSESTAFF!!
- If your personal number being moved onto the UPHS account is currently an AT&T number, the date you are eligible for a discounted new phone price will come over with your current plan (Bringing your phone number to UPHS does not guarantee you an immediate upgraded phone).
- If your personal number is with a carrier other than AT&T, you will either be issued the current free iPhone or pay out of pocket for an upgraded device.
- Please email SurgeryHD@pennmedicine.upenn.edu to begin this process
International Use
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Using your mobile devices outside the United States is Strictly Prohibited for anyone but Faculty. When traveling overseas, please set to airplane mode and only use Wi-Fi. Any incurred international charges will be dealt with on a case-by-case basis by the department heads.
Any questions pertaining to the above information please email SurgeryHD@pennmedicine.upenn.edu.